Update and restore alert messages on ipod touch

If you still see an error alert, try a different cable. Here's how to restart your iPhone , iPad , or iPod touch.

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes. If you tried these steps and saw the error again, follow the steps for your error code. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. An unknown error occurred 9.

The iPhone [device name] could not be restored. An unknown error occurred Try these steps: Make sure that your Mac has the latest version of macOS or the latest version of iTunes. Force your device to restart: iPad models without a Home button: Press and quickly release the volume button closest to the top button.

Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you're not sure, see which buttons you need to press to restart your iPad.

Not all features are available on all devices or in all regions. Battery and system performance may be influenced by many factors including network conditions and individual use; actual results may vary. Before you update Back up your device using iCloud or your computer.

Update your iPhone, iPad, or iPod touch wirelessly If a message says that an update is available, tap Install Now to update now. You can also follow these steps: Plug your device into power and connect to the internet with Wi-Fi. If you see two software update options available, choose the one that you want to install. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.

If you don't know your passcode, learn what to do. If your device disconnects during the update or restore, or if your computer couldn't tell your device to restore, you may see one of these messages:. If you can update your device but it starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update.

After the restore completes, you need to set up your device from a back-up. If you continue to see error 9, , or when you try to restore your iPhone, iPad or iPod touch, contact us.

Find out about other update and restore errors. If you see error 9, , or when you restore your iPhone, iPad or iPod touch When you try to update or restore your iPhone, iPad or iPod touch, you may see one of these messages on your computer.